Refund and Returns Policy

Last updated: November 19, 2023

Overview

At varloni.top, owned by Broca M., we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and returns policy designed to make your experience as smooth as possible.

30-Day Return Window

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must meet the conditions below within this 30-day period.

Conditions for Return

For an item to be eligible for a return, please ensure that:

  • Your item must be unused, unworn, and in the same condition that you received it. This includes being free of any signs of wear, washing, or alteration.
  • Your item must be in its original packaging, including any boxes, bags, or protective materials.
  • Your item needs to have all original tags, labels, and protective stickers (if applicable) still attached.
  • You must provide the receipt or proof of purchase. Without this, we may not be able to process your return.

Certain types of items cannot be returned. These include (but are not limited to) perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products or hygiene items). Please contact us if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please contact our customer service team first. Do not send your item back without first contacting us, as unauthorized returns may not be processed.

When contacting us, please provide your order number and a detailed reason for your return. Our team will review your request, guide you through the eligibility requirements, and provide you with a return authorization if your item qualifies.

Once your return is authorized, you will receive specific instructions on where to send your item. Please package your item securely and send it to the following address:

Broca M.
3952 Ralph Drive
GREENBUSH, MI, US

Shipping Costs for Returns

Customers are generally responsible for covering the shipping costs for returning an item for reasons such as a change of mind or incorrect size choice. Original shipping costs paid at the time of purchase are non-refundable.

If you are returning an item because it is defective, damaged, or incorrect upon arrival, varloni.top will cover the return shipping costs. Please contact us immediately in such cases so we can provide you with a prepaid return label or arrange for an alternative solution.

Refund Processing Times

Once we receive your returned item at our facility, we will inspect it thoroughly to ensure it meets our return conditions. We will then send you an email notification confirming the receipt of your return and the status of your refund after our inspection.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund to your account.

If you haven’t received a refund yet after the specified processing time, we recommend the following steps:

  1. First, check your bank account again.
  2. Then, contact your credit card company; it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve completed all these steps and you still have not received your refund, please contact us at [email protected] for further assistance.

Damaged or Incorrect Items

Please inspect your order immediately upon reception. If you discover that the item is defective, damaged, or if you received the wrong item, please contact us at [email protected] or 440-272-9255 within 48 hours of delivery. We will promptly evaluate the issue and work to provide a suitable resolution, which may include sending a replacement or issuing a full refund, and we will cover any associated shipping costs.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, you can then make a separate purchase for the new item. This allows for a quicker and more efficient exchange process.

Contact Us

If you have any questions or require further clarification regarding our Refund and Returns Policy, please do not hesitate to contact us: